1111vd Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") applies to all users of the 1111vd platform, accessible at 1111vd.net, and governs the collection, processing, storage, and disclosure of personal data in connection with your use of our online casino and sports betting services. By creating an account, accessing the platform, or otherwise interacting with 1111vd, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy should be read alongside the 1111vd Terms & Conditions and Responsible Gaming Policy, which together form the complete regulatory framework governing your relationship with 1111vd. In the event of any conflict between this Policy and those documents, this Policy shall take precedence with respect to matters of personal data and privacy.

1 Information We Collect

1111vd collects personal data through several channels: directly from you when you register and use the platform, automatically through your interaction with our website, and in limited circumstances from third-party identity verification and payment processing partners. The categories of personal data we collect are set out below.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data (beyond photo ID used for KYC purposes), or data concerning health or sexual orientation, unless such data is incidentally disclosed by you in support communications, in which case it will be processed only to the extent necessary to resolve your query.

2 How We Use Your Data

1111vd processes your personal data for the following clearly defined purposes. Each purpose is supported by a lawful basis for processing, which is identified alongside each use case.

• Account creation and management: We use your identity and contact data to create, maintain, and authenticate your player account. Without this data, we cannot provide you with access to the 1111vd platform. Lawful basis: contractual necessity.
• Identity and age verification (KYC): We process identity documents and other verification data to confirm that you meet the minimum age requirement of 18 years and to satisfy our platform integrity obligations. Lawful basis: legal obligation and legitimate interest.
• Processing deposits and withdrawals: Your financial data is used to facilitate BDT transactions via bKash, Nagad, Rocket, and Upay and to maintain an accurate record of your account balance. Lawful basis: contractual necessity.
• Providing gaming and betting services: Your gaming activity data is used to deliver the games, sports odds, and live casino services you access on the platform, and to maintain accurate records of your play history. Lawful basis: contractual necessity.
• Responsible gaming monitoring: We analyse gaming activity data to identify patterns that may indicate problem gambling behaviour, to enforce any responsible gaming limits or self-exclusion orders you have set, and to comply with our duty of care obligations. Lawful basis: legitimate interest and legal obligation.
• Fraud detection and anti-money-laundering (AML): Technical and financial data are processed by our fraud detection systems to identify suspicious account activity, prevent fraudulent transactions, and fulfil our AML monitoring obligations. Lawful basis: legal obligation and legitimate interest.
• Customer support: Communications data is used to respond to your enquiries, resolve disputes, investigate complaints, and improve the quality of our support service. Lawful basis: contractual necessity and legitimate interest.
• Platform improvement and analytics: Aggregated and anonymised technical and gaming activity data is used to analyse platform performance, identify technical issues, and improve the design and functionality of 1111vd. Lawful basis: legitimate interest.
• Promotional communications: Where you have provided consent, we may use your contact data to send you information about bonuses, seasonal promotions (such as BPL, Eid, or Pohela Boishakh offers), and platform updates. You may withdraw consent at any time through your account notification settings. Lawful basis: consent.

1111vd does not engage in any automated decision-making or profiling that produces legal or similarly significant effects on you without human review. Our responsible gaming monitoring systems may generate alerts, but any consequential action (such as account restriction) is reviewed by a member of our team before being applied.

3 Data Sharing & Disclosure

1111vd does not sell or commercially distribute your personal data to third parties. However, in order to operate the platform and meet our legal obligations, we share personal data with a limited set of trusted third parties in the following circumstances:

• Payment service providers: Transaction data is shared with bKash, Nagad, Rocket, and Upay solely to process deposits and withdrawals on your behalf. These providers operate under their own privacy policies and data processing agreements.
• Identity verification partners: During the KYC process, identity documents may be shared with third-party identity verification service providers who assist us in confirming your eligibility to use the platform. These providers process data only on our instructions and under strict confidentiality agreements.
• Game content providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate the games available on the 1111vd platform under licence. These providers receive the minimum technical data necessary (such as player session identifiers) to deliver game content and verify game outcomes. They do not receive your full identity or contact data.
• Platform infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers may process technical data as part of delivering a secure and high-performance platform. All such providers are bound by data processing agreements that prohibit them from using your data for their own purposes.
• Legal and regulatory authorities: We may be required by law, court order, or regulatory request to disclose personal data to competent authorities. We will disclose only the minimum data required and will, where legally permissible, notify you of such a disclosure.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 1111vd's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any resulting change to this Privacy Policy.

4 Cookies & Tracking Technologies

1111vd uses cookies and similar tracking technologies (such as local storage and session storage) on the 1111vd.net website. Cookies are small text files placed on your device that allow the platform to recognise your browser, maintain your login session, and remember your preferences. The cookies we use fall into the following categories:

• Strictly necessary cookies: These cookies are required for the platform to function. They include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery, and cookies that remember your responsible gaming settings. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These cookies remember your preferences such as your chosen language, display settings, and notification preferences. They improve your experience by making the platform feel personalised to your setup. These cookies can be disabled, but doing so may affect platform behaviour.
• Analytics cookies: We use anonymised analytics cookies to understand how players navigate the platform, which sections are most visited, and where technical issues occur. Analytics data is aggregated and does not identify you personally. You may opt out of analytics cookies through your browser settings.
• Security and fraud prevention cookies: These cookies form part of our fraud detection and account security systems. They help identify unusual activity patterns, flag potential account compromise, and support our AML monitoring obligations.

By continuing to use the 1111vd platform after being presented with our cookie notice, you consent to the use of cookies as described in this section. Strictly necessary cookies are placed on the basis of legitimate interest and platform operation necessity, and do not require separate consent.

5 Data Retention

1111vd retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, to meet our legal and regulatory obligations, or to resolve disputes and enforce our agreements. The following retention schedule applies to the principal categories of data we hold:

Upon expiry of the applicable retention period, your personal data will be securely deleted from our active systems or, where deletion is not technically practicable for specific data sets, anonymised so that it can no longer be attributed to you as an individual. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.

If you request account closure, your personal data will not be immediately deleted. Instead, it will be retained for the periods set out in the table above to satisfy our regulatory obligations. You will be informed of this at the time you request account closure.

6 Security Measures

1111vd has implemented a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security framework includes the following controls:

• 256-bit SSL/TLS encryption: All data transmitted between your browser and 1111vd.net is encrypted using industry-standard TLS protocols. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted data storage: Sensitive personal data stored on our servers — including identity documents, financial records, and authentication credentials — is encrypted at rest using strong cryptographic algorithms. Encryption keys are managed securely and rotated on a scheduled basis.
• Access controls: Access to personal data within the 1111vd organisation is strictly controlled on a need-to-know basis. Staff members are granted access only to the specific data categories required to perform their role. All access is logged and audited regularly.
• Two-factor authentication (2FA): 1111vd supports and encourages the use of two-factor authentication for player accounts. We strongly recommend that all players enable 2FA in their account security settings to provide an additional layer of protection against unauthorised access.
• Regular security audits: Our platform undergoes scheduled security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses before they can be exploited.
• Incident response: In the event of a data security incident that poses a risk to your personal data, 1111vd maintains an incident response procedure. Affected users will be notified without undue delay and provided with guidance on any protective steps they should take.
• Staff training: All 1111vd personnel who handle personal data receive regular training on data protection obligations, secure data handling practices, and the recognition of social engineering and phishing threats.

7 Your Privacy Rights

As a user of the 1111vd platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request" and your registered account email address. We will respond to all valid requests within 30 days of receipt.

• Right of access: You have the right to request a copy of all personal data that 1111vd holds about you, along with information about how it is being processed. We will provide this information in a clear, structured format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain data categories directly through your account settings.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (where consent was the lawful basis), or where you object to processing and we have no overriding legitimate grounds to continue. This right is subject to our legal retention obligations described in Section 5.
• Right to restriction of processing: You may request that we restrict processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being considered.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit it to another service provider where technically feasible.
• Right to object: You have the right to object at any time to the processing of your personal data where that processing is based on legitimate interest, including profiling based on legitimate interest. You also have the right to object to receiving direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time through your account notification settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that certain rights are subject to limitations where 1111vd has overriding legal obligations, legitimate interests that take precedence, or where the exercise of your rights would adversely affect the rights of other users. Where we decline to fulfil a rights request, we will provide a written explanation of the reason and inform you of your right to challenge that decision.

8 Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 1111vd processes your personal data, you are encouraged to contact us through the following channels. Our data support team is available to assist all registered players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh.

• Email: [email protected] — use the subject line "Privacy Enquiry" for data-related requests. We aim to acknowledge all privacy enquiries within 24 hours and provide a substantive response within 30 days.
• Live chat: Available 24 hours a day, 7 days a week on the 1111vd platform (Bangladesh Standard Time, UTC+6). Live chat is suitable for general privacy questions and for reporting urgent data security concerns.
• WhatsApp support: +880 1700 111111 — available during standard support hours. Not suitable for transmitting sensitive personal data or identity documents.

This Privacy Policy, together with the 1111vd Terms & Conditions and Responsible Gaming Policy, constitutes the complete framework governing your use of the 1111vd platform and our handling of your personal data. All three documents are available in full on the 1111vd website and should be read together.