Responsible Gaming at 1111vd

1 Our Commitment to Safe Play

1111vd is built on the belief that online gaming should be a source of entertainment, not a cause of harm. We are committed to providing every player in Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, and Mymensingh — with a gaming environment that is fair, transparent, and anchored in player welfare.

Responsible gaming is not an afterthought at 1111vd. It is a core pillar of how we operate. We dedicate significant resources to developing tools that give players meaningful control over their gambling activity, training our support staff to identify and respond to signs of harmful play, and maintaining clear, accessible information about the risks associated with gambling.

We recognise that gambling, while enjoyable for the vast majority of players who approach it as leisure, can become problematic for a minority of individuals. For those players, early identification and access to practical support tools can make a profound difference. 1111vd is committed to being that support system — without judgement, and without delay.

2 Age Restriction & Verification

1111vd operates an 18+ only platform. No person under the age of 18 years is permitted to register an account, place a wager, or participate in any game or betting activity offered on the 1111vd platform. This is a firm, non-negotiable requirement and forms the foundation of our responsible gaming policy.

To enforce this requirement, every new account registration on 1111vd is subject to an age and identity verification process (KYC — Know Your Customer). Players are required to submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — before any deposit or withdrawal can be processed. Our verification team reviews all submitted documents to confirm that the applicant is aged 18 or above.

We also encourage parents and guardians to take an active role in preventing underage access to online gambling platforms. Practical steps include using internet filtering software on shared devices, keeping personal login credentials strictly private, and having open conversations with young people about the risks associated with gambling.

3 Recognising Problem Gambling

Problem gambling is a condition in which an individual's gambling behaviour disrupts their personal, professional, or financial life. It exists on a spectrum — from mild gambling-related stress to severe dependency — and can affect anyone regardless of age, income, or background. Recognising the warning signs early is the most effective way to prevent serious harm.

Common indicators that gambling may be becoming a problem include:

• Chasing losses: Continuing to gamble in an attempt to recover money that has already been lost, often with increasing bet sizes.
• Exceeding planned limits: Regularly spending more time or money on gambling than you originally intended, despite making plans to stop.
• Preoccupation with gambling: Thinking about gambling frequently when not playing — planning the next session, reliving past wins or losses, or feeling restless when unable to gamble.
• Financial strain: Borrowing money, using bill payments, or depleting savings to fund gambling activity. Hiding financial losses from family members or partners.
• Emotional reliance: Gambling as a way to cope with stress, anxiety, depression, boredom, or difficult personal circumstances rather than purely for entertainment.
• Neglecting responsibilities: Missing work, family commitments, or social engagements due to gambling sessions or to recover from gambling-related stress.
• Failed attempts to stop: Having made genuine efforts to cut back or stop gambling but finding yourself unable to do so consistently.
• Concealing gambling activity: Lying to friends, family, or colleagues about how much time or money you spend gambling.

If you recognise several of these signs in your own behaviour — or in the behaviour of someone close to you — we strongly encourage you to use the tools available through your 1111vd account or to contact our support team. Taking action early is a sign of strength, not weakness.

4 Deposit & Spending Limits

One of the most effective ways to maintain control over your gambling activity is to set financial limits before you begin. 1111vd provides a flexible set of limit tools designed to help you define boundaries that reflect your personal financial situation and entertainment budget.

• Daily deposit limit: The maximum total amount in BDT that you can deposit into your 1111vd account within a rolling 24-hour period.
• Weekly deposit limit: The maximum total deposit amount across a rolling 7-day window, resetting on the day and time you originally set the limit.
• Monthly deposit limit: The maximum total deposit amount across a rolling 30-day calendar period.
• Loss limit: A cap on the total net loss you are willing to accept over a daily, weekly, or monthly period. Once this threshold is reached, further betting is suspended until the limit period resets.
• Wager limit: A ceiling on the total value of bets placed within a chosen time frame, independent of whether those bets result in a win or a loss.

To set or modify your limits, navigate to Account Settings → Responsible Gaming → Limit Management within your 1111vd account dashboard. If you experience any difficulty accessing this feature, contact our support team via live chat and we will assist you directly.

5 Self-Exclusion & Time-Out Tools

For players who feel they need a more significant break from gambling, 1111vd offers two structured options: time-out periods for short-term breaks, and self-exclusion for longer or permanent separation from the platform.

Time-Out Periods

A time-out temporarily suspends your 1111vd account for a defined period that you select. During a time-out, you cannot log in, place bets, or make deposits. Available time-out durations are:

• 24-hour time-out: Ideal for players who feel they need a brief cooling-off period after a particularly intense session.
• 7-day time-out: A one-week suspension suitable for players who want a short structured break.
• 30-day time-out: A calendar-month break, during which all marketing communications from 1111vd are also suspended.

Time-out periods cannot be shortened once activated. When the time-out expires, your account automatically becomes accessible again unless you choose to extend or escalate to self-exclusion.

Self-Exclusion

Self-exclusion is a more serious and longer-term commitment designed for players who believe their gambling is causing genuine harm. Self-exclusion periods available at 1111vd are:

• 6-month self-exclusion
• 1-year self-exclusion
• 3-year self-exclusion
• Indefinite self-exclusion — the most serious option, with no automatic reinstatement

During self-exclusion, your account is fully suspended, all marketing communications cease, and any pending promotional offers or bonuses are forfeited. To apply for self-exclusion, contact our support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request".

How to Activate Self-Exclusion

1. 1
   Log in to your 1111vd account

   Access your account using your registered credentials at 1111vd.net.

2. 2
   Navigate to Responsible Gaming settings

   Go to Account Settings → Responsible Gaming → Self-Exclusion.

3. 3
   Select your exclusion duration

   Choose from 6 months, 1 year, 3 years, or indefinite exclusion.

4. 4
   Confirm your decision

   Review the terms of the exclusion and confirm. The exclusion takes effect within one hour of confirmation.

5. 5
   Receive confirmation

   You will receive an email confirmation to your registered address confirming that the self-exclusion is active.

6 Player Self-Assessment

The following self-assessment questions are adapted from internationally recognised problem gambling screening tools. They are intended to help you reflect honestly on your relationship with gambling. Answer each question honestly — there are no right or wrong answers, and your responses are entirely private.

If you find yourself answering "yes" to three or more of the following questions on a regular basis, we encourage you to contact our support team or consider activating one of the responsible gaming tools described on this page.

7 Support & External Resources

If you feel that your gambling — or the gambling of someone you care about — has become a problem, accessing the right support is the most important step you can take. 1111vd's support team is available 24/7 to discuss responsible gaming concerns and to help you activate account protection tools.

In addition to the support provided directly by 1111vd, we encourage players across Bangladesh to be aware of professional counselling and addiction support services. Problem gambling, like other behavioural health challenges, responds well to professional intervention, and there is no shame in seeking help.

Players based in Bangladesh who are concerned about gambling-related harm are also encouraged to speak with a trusted doctor, mental health professional, or community counsellor. General mental health support services operate in major cities including Dhaka, Chittagong, Sylhet, and Rajshahi, and can provide confidential guidance on behavioural addiction.

8 Parental Controls & Minor Protection

Protecting minors from accessing online gambling platforms is a responsibility that 1111vd takes extremely seriously. While our age verification process is designed to prevent underage registration at the point of sign-up, we also strongly encourage parents and guardians in Bangladesh to take proactive steps at the household level to ensure that children and teenagers cannot access gambling content on shared or family devices.

The following practical measures are recommended for all households where minors are present:

• Keep login credentials private: Never share your 1111vd username or password with anyone, including family members. Log out of your account fully after every session, particularly on shared devices such as family computers, tablets, or mobile phones.
• Use device-level parental controls: Most smartphones, tablets, and computers — including those running Android, iOS, and Windows — include built-in parental control features that allow you to block access to specific websites and categories of online content. Activate these controls on any device that a child may use.
• Install internet filtering software: Third-party internet filtering and parental control applications provide an additional layer of protection by blocking gambling-related websites at the network or device level. These tools can be configured to restrict access for specific user profiles on shared devices.
• Have open conversations: Talk to children and teenagers about the risks of gambling in age-appropriate terms. Young people who understand the potential harms of gambling — including financial loss and addiction — are better equipped to make responsible choices as they grow older.
• Monitor account activity: Regularly review your 1111vd account activity, including login history and transaction records, to ensure that no unauthorised access has occurred. If you notice any unusual activity, contact our support team immediately.

If you have any reason to believe that a minor has accessed or registered on the 1111vd platform — whether through your account or independently — please report this to our support team at [email protected] without delay. We will investigate all such reports promptly and take immediate action where underage access is confirmed.